SOME OF WHAT YOU WILL DO:

The Customer Success Manager (CSM) plays a critical role in managing and growing a base of unassigned B2B accounts through a pooled service model that supports both inbound and outbound customer contacts. This role combines elements of customer support, sales enablement, and strategic growth. The CSM is responsible for increasing customer satisfaction, reducing churn taking the lead on non-strategic selling activities from the AM/IAM/Sal/Specialist, and uncovering new revenue opportunities across key categories such as TRX Furniture, Facilities, Supplies, and in Apple and Technology. The ideal candidate brings a blend of proactive problem-solving, customer advocacy, and commercial acumen to deliver value at scale.

ACT WITH AGILITY, CREATIVITY, AND ACCOUNTABILITY: 20 %

• Resolve customer issues with speed, empathy, and a solutions-oriented mindset
• Demonstrate adaptability in ambiguous or urgent situations, using judgment and innovation to deliver results