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Customer Success Manager at ARGUS MEDIA SINGAPORE GROUP PTE LTD

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Communication, Consultative Engagement, Data-Driven Analysis, Account Lifecycle Management, Renewal Planning, Expansion Planning, Stakeholder Management, Cross-functional Influence, CRM Proficiency, AI-Enabled Reporting, Digital Engagement, Insight Synthesis, Storytelling, Product Mastery, Data Literacy, Customer Success Practices

Industry

Information Services

Description

In this role, you will own client adoption, value realisation, retention, and growth through structured engagement, data-driven insights, and cross-functional collaboration. You will also act as a strategic client partner and internal orchestrator, delivering measurable outcomes through digitally enabled Customer Success practices. Key Responsibilities Drive onboarding, adoption, and strategic engagement to accelerate time-to-value. Manage account health, retention, renewals, and expansion using predictive insights. Represent the voice of the customer through structured feedback and executive engagement. Execute consistently against CS playbooks with strong CRM hygiene and reporting. Leverage automation, AI insights, and digital tools to proactively manage risk. Continuously build capability through product mastery, data literacy, and learning. What we’re looking for in you Executive-level communication and consultative engagement. Product and vertical mastery across assigned portfolios. Data-driven analysis, insight synthesis, and storytelling. Account lifecycle, renewal, and expansion planning. Stakeholder management and cross-functional influence. Proficiency with CRM, digital engagement, and AI-enabled reporting. Benefits Our rapidly-growing, award winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognises and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Responsibilities

Own client adoption, retention, and growth through structured engagement and data-driven insights. Act as a strategic partner to deliver measurable outcomes using digitally enabled Customer Success practices.