Customer Success Manager at Auctane

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Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

29000.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Relationship Management, Data Analysis, B2B Sales, SaaS Software, E-Commerce, Account Management, Customer Advocacy, Problem Solving, Communication, Collaboration, Strategic Planning, Process Optimization, Feedback Analysis, Trend Identification, Performance Tracking

Industry

Software Development

Description

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role At Auctane, we know our customers are at the heart of everything we do. That’s why the Customer Success Manager (CSM) plays such a pivotal role. As a CSM, you’ll build and nurture relationships with our most strategic customers, helping them unlock their business goals with the power of Auctane’s products and services. You’ll go beyond the surface, diving into their operations to uncover opportunities to streamline processes, adopt best practices, and identify areas for growth and monetisation. Whether it’s optimising carrier selection or recommending strategies for maximising returns, your expertise in Packlink and e-commerce will guide them to success. By ensuring our customers thrive, you’ll play a critical role in driving retention, cultivating future opportunities, and fueling growth—for both our customers and Auctane. Join us and be the trusted partner who helps our customers ship their way to success! This position is full remote as long as you're based in Spain What will you be doing? Account Ownership: Manage a book of business that has potential account optimization/monetization opportunities. Partner with implementation in the effort of continued account growth. Diagnose and Document: Become proficient in identifying areas of potential customer savings, as well as areas of monetization and growth. Relationship Management: Engage customers and establish trust and rapport with the goal of the customer allowing us to speak into their business and process. Customer retention and growth: Proactively engage with clients to understand their goals, challenges, and objectives. Collaborate with cross-functional teams to develop strategies and initiatives that drive customer success and promote retention Customer advocacy: Act as a customer advocate within the company, conveying feedback and insights to relevant teams to drive product/service improvements. Continuously monitor customer satisfaction and identify opportunities to enhance the customer experience. Data analysis and reporting: Utilize customer success tools and data analytics to track customer performance, identify trends, and measure the effectiveness of customer success initiatives. Provide actionable insights to customers and internal stakeholders. What are we looking for? Three or more (3+) year’s Sales experience. Experience with B2B or SaaS software preferred. Experience in call de-escalation is preferred. This role focuses on the UK market, therefore, fluent English is essential. Proficiency in Spanish is also required for collaboration with Spanish stakeholders. What will make you stand out? Previous experience working in the shipping or e-commerce industry. Experience working in the UK market What do we offer? 💸 Clear and transparent compensation plan. The salary range is up to 29,000€ base + OTE We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page. 💰 Flexible salary benefits Save on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten. 🩺 Private health insurance Free for all employees via Cigna, plus we cover 50% for your family members. 🏠 Remote-first culture All Auctane Spain team members work remotely. We support your setup with a €50 net/month home office allowance (€600/year). 🌅 Generous time off Enjoy 26 days of holiday per year (23 base days + your 🎂 birthday off, Christmas Eve, and New Year’s Eve). 💻 Your gear, your choice Whether you prefer Mac or Windows, or need an extra screen, we’ll make sure you’re set up for success from day one. 🗓️ Annual Salary Review We’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success. 📙 Grow your skills We offer up to €800/year in training (certifications, conferences, workshops) to boost your growth—both technical and personal. 📺 Learning resources Access internal and external training, including platforms like LinkedIn Learning, completely free. 🧘‍♂️ Holistic wellness program Includes access to Wellhub, Curalinc (psychological support), Rocketlawyer (legal advice), and regular health webinars & challenges. 😊 Volunteer day Take one day off a year to volunteer and give back. Bonus points for sharing pics on Slack! 👩‍⚕️ Free therapy vouchers Because your mental health matters. 🏐 Health & wellness support Get up to €55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.). 🗺️ Weekly language classes Improve or learn a new language (English, Spanish, French, Italian, or German) in small groups with expert instructors—on us! 🏥 Time for health Get 8 hours per year for personal medical appointments and 10 hours per year to support your family’s medical needs. ⚖️ Work-life balance We’re flexible and people-first. We know life happens, and we aim to make work work for you. 💜 Inclusive, upbeat culture No suits here—just a welcoming, casual, and respectful space where diversity is celebrated, and you can be your full self. 🌍 A global, multicultural team We’re made up of 20+ nationalities, speaking 10+ languages. All communication is in English, so everyone’s included. 📦 Packlink Pro discount Enjoy 99% off your personal shipments using our platform. 🔗 Referral bonuses Know someone amazing? Earn €1K–€3K when you refer candidates we hire—depending on the role. 🏢 Central Madrid office When you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included! 🏟️ Team events We work hard and play hard with regular team-building activities and meetups.

Responsibilities

The Customer Success Manager will build and nurture relationships with strategic customers, helping them achieve their business goals using Auctane's products. This role involves diagnosing customer needs, advocating for them within the company, and driving retention and growth.