WHY WORK AT AUTOMATA?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).
  Automata is a leading robotics and automation company powering the laboratories of the future. Our mission is to unlock labs’ space, people, and potential through automation hardware and software.
  Our lab automation technology is efficient, scalable and reliable and effectively carries out routine tasks, to free up scientists to work on innovative research.
  We meet labs where they are on their automation journey, and are the trusted partner to customers including trusts within the NHS, bit.bio and The Francis Crick Institute. We are also supporting advancements across Core Testing Labs, Academic Institutes, CDMOs, Pharma’s and Biotech’s.
  We are looking for a Customer Success Manager whose mission is to provide our customers with a best-in-class experience throughout their journey with us and enable them to truly realize the benefits of integrated lab automation.

WHY IS THIS ROLE IMPORTANT FOR AUTOMATA?

You will be at the center of how our customers experience Automata and help shape their success. You will act as a bridge between the customer and our internal solutions teams, ensuring they are successful with Automata’s LINQ platform. You will live at the intersection of science, hardware and software.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR:

• Managing customer projects from the point of contract signature. This involves the low-level design phase, the procurement and assembly phase, in-house testing, disassembly, shipping, reassembly, re-testing, training and handover to field services.
• Maintaining multiple customers and multiple projects at different stages during the customer lifecycle.
• Supporting customer stakeholders and represent them internally at Automata. This involves standard stakeholder management processes and the flexibility to support customers in the way they need to be supported.