Roles & Responsibilities

• Own customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time.
• Plan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels.
• Work alongside the CRM and Lifecycle Manager to bring customer journeys to life through launches, campaigns, communications, events, partnerships, and customer-facing experiences across ORV and Cardo Ride.
• Develop newsletter concepts and drafts, and coordinate distribution with the relevant teams.
• Coordinate with Studio, Social Media, PR agencies, vendors, and partners to deliver assets, media activities, shipments, and partner execution.
• Maintain and repurpose photo, video, and customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other key channels.
• Support product web pages, SEO/GEO requirements, POP, promotions, product education, and market activations.
• Manage production timelines, budgets, purchase orders, invoices, and cross-functional execution.
• Manage and develop selected Cardo Ride in-app business features, such as Challenges, including business development and initiatives that support engagement, retention, and subscriber growth.
• Track customer engagement, campaign performance, and initiative results, and recommend improvements.

Roles & Responsibilities

• Own customer experience project management from brief to delivery, ensuring launches, promotions, events, and company-wide initiatives are planned, staffed, and supported on time.
• Plan and execute integrated customer-facing campaigns across digital, social, content, PR, community, retail, partner, and lifecycle channels.
• Work alongside the CRM and Lifecycle Manager to bring customer journeys to life through launches, campaigns, communications, events, partnerships, and customer-facing experiences across ORV and Cardo Ride.
• Develop newsletter concepts and drafts, and coordinate distribution with the relevant teams.
• Coordinate with Studio, Social Media, PR agencies, vendors, and partners to deliver assets, media activities, shipments, and partner execution.
• Maintain and repurpose photo, video, and customer-facing assets for dealers, distributors, Amazon, paid media, retail, and other key channels.
• Support product web pages, SEO/GEO requirements, POP, promotions, product education, and market activations.
• Manage production timelines, budgets, purchase orders, invoices, and cross-functional execution.
• Manage and develop selected Cardo Ride in-app business features, such as Challenges, including business development and initiatives that support engagement, retention, and subscriber growth.
• Track customer engagement, campaign performance, and initiative results, and recommend improvements.