ABOUT US

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.
We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.
Discover more about Lucanet as an employer.

THE ROLE

As a Customer Success Manager (CSM), you will play a pivotal role in maximizing customer satisfaction and retention. By building strong, trust-based relationships and proactively identifying and addressing customer needs, you will directly contribute to both our clients’ and our company’s ongoing success. Your commitment to excellent account management and outstanding customer experiences will help minimize churn and establish you as a strategic, trusted partner throughout the customer journey.

WHAT YOU’LL DO

• Own the responsibility for the Dutch speaking midmarket customer renewals and drive product expansion to ensure customers gain maximum value from their investment.
• Act as a customer advocate, ensuring they make the most of our services to achieve outstanding results.
• Partner with C-level stakeholders, helping them translate their vision into reality by defining a business roadmap that supports their long-term goals.
• Develop a deep understanding of the common business challenges our customers face and align our product features and business benefits to address those needs effectively.
• Proactively identify and mitigate risks to customer success by implementing tailored risk management plans.
• Strive for full utilization of customer licenses, identify opportunities for growth, and collaborate with Sales to expand our presence and value within each account.
• Build and maintain long-term relationships with customers, partners, and internal teams, acting as a trusted advisor and contributing to the strategic development of our clients’ businesses.