ABOUT US

At Bettermode, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs.
Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano, we’re proud to connect millions of end-users daily (check our Showcase page ).
Join us as we continue building tools that redefine customer engagement!

ABOUT THIS ROLE

Employment Type: Full-time
Location: Global
Location type: Remote or Hybrid for GTA and Toronto residents
Timezone: Eastern Standard Time
As a Customer Success Manager (CSM) at Bettermode, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes and experience sustained success with our platform. Reporting directly to the Customer Experience Director, you will act as a trusted advisor to our clients, fostering long-term relationships that drive revenue longevity and customer satisfaction. Your expertise in relationship-building, strategic account management, and enterprise-grade customer engagement will contribute to Bettermode’s growth and success.

RESPONSIBILITIES

• Customer Relationship Management:
• Build and nurture trusted, long-term relationships with enterprise-grade prospects and existing customers.
• Serve as the primary point of contact for a portfolio of accounts, ensuring consistent communication and alignment with customer goals.
• Strategic Account Management:
• Develop tailored success plans to align Bettermode’s platform capabilities with the customer’s business objectives.
• Collaborate with cross-functional teams (e.g., Sales, Product, and Support) to provide a seamless customer experience.
• Retention and Growth:
• Identify opportunities for upselling, cross-selling, and expanding account value through ongoing customer engagement.
• Proactively address churn risks by anticipating challenges and delivering solutions that enhance customer satisfaction.
• Customer Advocacy:
• Act as a voice of the customer, sharing feedback and insights with internal teams to drive product and process improvements.
• Work with customers to create case studies, testimonials, and success stories that highlight the impact of Bettermode’s platform.
• Performance Metrics:
• Monitor and report on customer health, engagement, and success metrics to ensure alignment with revenue and retention goals.
• Drive initiatives to meet or exceed quarterly and annual retention and growth targets.