Customer Success Manager at Beyonk Ltd

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

55000.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, SaaS, Account Management, Customer Support, Retention, Upselling, Onboarding, Relationship Management, Problem Solving, Communication, Technical Troubleshooting, Data Analysis

Industry

technology;Information and Internet

Description

About Beyonk Group Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world. The role As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. What you’ll do Own a portfolio of customers post-sale, acting as their main point of contact Lead onboarding and early adoption, helping customers set up for success Proactively manage renewals, retention, and upsell opportunities Translate customer goals into clear recommendations that drive revenue and results Spend ~25% of your time handling customer support tickets and chats (more initially) Troubleshoot issues, guide best practice, and feed insights back into the wider team Run structured check-ins, especially ahead of peak trading periods Spot risk early and take ownership of resolution What we’re looking for This role suits someone who has worked with mission-critical SaaS for SMB customers, where the main point of contact is often a business owner or operator, not a technical team. Strong indicators of fit: SaaS experience serving SMB customers Comfort working with non-technical decision-makers Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries Experience owning renewals and upsell conversations Confidence balancing customer advocacy with commercial responsibility You’ll do well here if you’re calm under pressure, clear in your communication, and comfortable switching between hands-on problem-solving and commercial conversations. Practical details Fully remote role - Ideally based in Austin, Texas Around 25% of time spent on support (higher initially during onboarding) Occasional evening or weekend work during peak periods (compensated) Comfortable managing your own time, priorities, and customer portfolio Why Beyonk? Join us at the early stages of an exciting new chapter for Beyonk Group. We’re growing fast - expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun. What we’re building matters. Every contribution helps families plan days out, connects people with local experiences, and supports attractions and small businesses that bring communities to life. You’ll see the impact of your work every day - in the tickets sold, and the photos and reviews shared by visitors enjoying experiences at our clients’ sites. We’re a lean team where every role matters and every voice counts. You’ll help shape key goals with the freedom, trust, and support to make things happen. Roles here aren’t rigid - you’ll take on projects beyond your title, learn as you go, and see the tangible results of your work. The people who thrive at Beyonk love that autonomy and breadth; they enjoy figuring things out, wearing different hats, and building things that last. And while we take the work seriously, we have fun doing it. Our London office is guarded by a life-sized alpaca named Elsa, there’s a steady flow of sweet treats, and the occasional questionable costume for “content purposes” (spot our Marketing Manager dressed as a pumpkin in one of our case studies). One of our CS team once said her “cup is always full” when she’s in the office- and, although she hates us bringing it up, it’s true. It’s hard not to feel that way when you work with smart, kind people who care deeply about doing great work together and celebrating the wins. Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do. Salary: 50000 - 55000 USD Per annum

Responsibilities

You will manage a portfolio of SMB customers, overseeing onboarding, retention, and upsell opportunities while providing direct product support. Your role involves translating customer goals into actionable recommendations to drive revenue and ensuring long-term success.