Are you a customer experience leader who thrives on building community connections, leading front-of-house teams, and driving member satisfaction?

At BlueFit, we believe local leisure facilities are the heart of every community. We are looking for an energetic and proactive Customer Success Manager to join our team at Melton Waves, leading the member journey and driving service excellence across our aquatic and health facilities.

What You’ll Be Doing

Reporting to the Venue Manager, you will lead the customer experience strategy on the ground—ensuring every member and visitor receives an exceptional experience from day one.

• Customer Experience & Retention: Lead member onboarding, manage retention initiatives, and resolve feedback with empathy and efficiency.
• Front-of-House Leadership: Coach, mentor, and roster our reception and customer service team to deliver high-quality, friendly service.
• Community Engagement: Create an inclusive, welcoming atmosphere across the facility, driving member activation's and community events.
• Systems & Reporting: Track member feedback, retention metrics, and service standards using our facility management systems.
• Stakeholder Collaboration: Partner with venue leadership, swim school, and fitness teams to ensure seamless service delivery.

What We’re Looking For

• Proven Experience: Background in customer success, front-of-house management, hospitality, or recreation facility operations.
• People Leader: Demonstrated ability to motivate, lead, and develop a customer-focused team.
• Communication Skills: Excellent interpersonal skills with the ability to handle complex customer situations with professionalism and care.
• Tech-Savvy: Comfortable navigating CRM databases, leisure management software, and reporting tools.
• Qualifications: Current First Aid & CPR certificates, Working with Children Check (WWCC), and National Police Check (or willingness to obtain).

Why You’ll Love BlueFit

• Perks: Membership and health club access across BlueFit facilities.
• Growth: Access to structured training and career progression pathways within our national network.
• Culture: Join a down-to-earth, supportive team dedicated to making a positive community impact every day.

Our Commitment to Child Safety

All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services.

As part of our recruitment process, all candidates will undergo appropriate background screening, including reference checks, background checks, and a Working with Children Check.

 How to Apply

Ready to elevate the member experience at Melton Waves? Click Apply Now with your updated resume 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a Customer Success Manager?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?
• Which of the following First Aid accreditations do you currently hold?