Customer Success Manager - Boston at Magna5 MS LLC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, IT Infrastructure, Networks, Systems, Communication, Interpersonal Skills, Problem-Solving, Analytical Skills, Technical Background, Client Relationships, Customer Service, Training, Product Demonstrations, Industry Trends, Process Improvement

Industry

Description

Description **Remote position. Primarily work from home but must be located within driving distance the Boston area as client meetings might be needed** Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our clients are small to mid-size enterprises that look to us to improve their IT performance, enhance the experience of their end-users and allow them to focus their resources on projects that are strategic to their organization’s business plan. We are seeking a highly motivated and experienced Technical Customer Services/Success Manager. As a Customer Success Manager, you will be responsible for ensuring our clients' satisfaction and success by delivering exceptional service and building strong relationships. The ideal candidate will possess a technical background and have 2-5 years of relevant experience in a similar role. Technical experience is mandatory. Responsibilities: Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to ensure client satisfaction and success. Understand clients' business objectives and develop a deep understanding of their technical requirements. Act as a trusted advisor, providing expert guidance and best practices to clients to help them achieve their desired outcomes and maximize the value of our services. Collaborate with cross-functional teams including sales, support, and technical teams to ensure smooth onboarding, implementation, and ongoing support for clients. Conduct regular check-ins with clients to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross selling our services. Monitor client usage and adoption of our services, proactively identifying areas for improvement and making recommendations to enhance their experience. Provide training and product demonstrations to clients, ensuring they have a comprehensive understanding of our offerings. Act as an advocate for clients within the organization, communicating their feedback, needs, and requirements to the appropriate teams. Stay up to date with industry trends and advancements and share knowledge and insights with clients to help them stay ahead of the curve. Continuously seek opportunities to improve internal processes and contribute to the overall growth and success of the company. Requirements What You Bring to the Team: 2-5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider. Strong technical background with a solid understanding of IT infrastructure, networks, and systems. Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients. Proven track record of managing client relationships and delivering exceptional customer service. Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders. Strong problem-solving and analytical skills, with the ability to quickly identify and resolve issues. Self-motivated and results-oriented, with a demonstrated ability to work independently as well as part of a team. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Bachelor's degree in a relevant field is preferred. Work Perks 100% remote position Paid Time Off including paid holidays and float holidays Bonus potential based on individual and company performance Highly competitive and flexible medical, dental, and vision benefits plans 401(k) with employer match Tailored Life and Disability insurance plans Full reimbursement for approved professional certification and career enriching opportunities What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com

Responsibilities

The Customer Success Manager will serve as the primary point of contact for assigned clients, ensuring their satisfaction and success through exceptional service and relationship building. Responsibilities include understanding clients' business objectives, providing expert guidance, and collaborating with cross-functional teams for smooth onboarding and ongoing support.