Customer Success manager

at  CAPTAINS EYE ASIA PTE LTD

QUALIFICATIONS:

• Exceptional interpersonal and communication skills.
• Strong written communication skills in English.
• Excellent problem-solving abilities and the ability to think critically.
• Proactive and self-motivated with a strong sense of initiative.
• Ability to work in a fast-paced, collaborative environment.
• High school diploma or equivalent (Bachelor’s degree is a plus but not required).
• No prior customer success experience required; training will be provided.

ROLE OVERVIEW:

As a Customer Success Officer, you will play a pivotal role in ensuring our customers’ success and satisfaction. Your primary responsibilities will revolve around face to face meeting and engagement with our customers. No prior knowledge or experience is required for this position; however, we are looking for individuals who possess strong interpersonal skills, bubblly personallity, excellent written communication skills, problem-solving abilities and initiative.

KEY RESPONSIBILITIES:

• Customer Engagement: Proactively reach out to customers to encourage their engagement with our system, guiding them through various processes, and promoting the value of our products and services.
• Customer relations: Build a relationship with our clients to make sure their profetional needs are met.
• Written Communication: Craft engaging and personalized emails to effectively communicate with our customers, addressing their needs, inquiries, and concerns. Ensure clarity, professionalism, and empathy in all written interactions.
• Problem Solving: Demonstrate a keen problem-solving mindset to resolve customer issues promptly and effectively. Escalate complex problems to senior team members when necessary.
• Initiative: Take initiative to identify opportunities for improvement in customer satisfaction and suggest innovative solutions to enhance our customer success strategies.
• Collaboration: Collaborate with cross-functional teams to gather insights on customer needs, feedback, and product enhancements. Act as a bridge between customers and the company, providing valuable feedback to improve our offerings.
• Documentation: Maintain accurate and detailed records of customer interactions, ensuring that customer profiles and information are up-to-date in our CRM system.