At Cardata, customers are at the center of everything we do. Our Customer Success team is both the foundation of our strong retention and renewal rates and the driving force behind our growth strategy. We’re looking for ambitious, proactive Customer Success Mangers who see themselves as builders of both customer success and business growth.
As a Customer Success Manager, you’ll ensure customers achieve outstanding outcomes with Cardata while also fueling adoption, expansion, and long-term partnerships. Acting as a trusted advisor to executives, finance leaders, and administrators, you’ll position Cardata as a strategic partner that fuels customer growth, compliance, and efficiency through every stage of the relationship. You’ll thrive here if you’re energized by solving complex challenges, confident in leading executive conversations, and motivated by the opportunity to make a measurable difference in a fast-paced SaaS environment.

QUALIFICATIONS

• 2–5 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS.
• Proven track record of identifying and closing upsell/cross-sell opportunities.
• Experience leading strategic customer conversations, including renewals and expansions.
• Strong negotiation skills and commercial acumen.
• Tech-savvy and experienced in remote-first environments.

• Lead consultative onboarding, drive adoption and ROI, and proactively manage risks to set the stage for growth through upsell, cross-sell, and program optimization opportunities.
• Act as a strategic advisor on compliance, cost optimization, and best practices to elevate customer outcomes.