Full job description

Our client, a pioneering technology company, is seeking a dynamic Lead Customer Success Manager to join their team in London. The company is in the midst of transforming the UK property management services industry, leveraging AI technology to drive automation and efficiency.

Key Responsibilities:

Client Onboarding: Own the end-to-end onboarding process from sales handoff to client go-live, including technical setup, data validation, and client training.
CS Automation & AI Operations: Design and deploy AI-powered workflows, evaluate and adopt AI tools, and set the operational foundation for scaling the Customer Success function.
Ongoing Client Management: Manage client relationships through regular check-ins, monitor client health metrics, and present performance reports.
Revenue & Retention: Convert pilot clients into paying customers, track and report customer success metrics, and identify opportunities for account expansion.
Product Interface: Translate customer feedback into actionable product tickets, communicate product updates, and support rollouts of new modules.
Technical Issue Resolution: Diagnose and resolve issues stemming from configuration, data quality, or user error, and escalate confirmed bugs with clear reproduction steps.

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Responsibilities

Full job description

Key Responsibilities:

Client Onboarding: Own the end-to-end onboarding process from sales handoff to client go-live, including technical setup, data validation, and client training.
CS Automation & AI Operations: Design and deploy AI-powered workflows, evaluate and adopt AI tools, and set the operational foundation for scaling the Customer Success function.
Ongoing Client Management: Manage client relationships through regular check-ins, monitor client health metrics, and present performance reports.
Revenue & Retention: Convert pilot clients into paying customers, track and report customer success metrics, and identify opportunities for account expansion.
Product Interface: Translate customer feedback into actionable product tickets, communicate product updates, and support rollouts of new modules.
Technical Issue Resolution: Diagnose and resolve issues stemming from configuration, data quality, or user error, and escalate confirmed bugs with clear reproduction steps.