Customer Success Manager at CATO NETWORKS SINGAPORE PTE LTD

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Health Management, Stakeholder Relationship Management, Quarterly Business Reviews, Renewal Management, Upselling, Customer Communication, Presentation Skills, Problem Solving, Influence and Persuasion, SaaS, Networking Software, Security Software

Industry

Computer and Network Security

Description

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! As a Cato Customer Success Manager, you will be a trusted advisor to our customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. Curiosity - you have a desire to truly understand our customers' business needs. Creativity - you can find a sustainable path to yes. Empathy - you connect at a human level with our customers and you genuinely care Responsibilities: Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering) Own and orchestrate Cato's post sales motion, including conducting QBRs and managing renewals and upsells Requirements: 5+ year of experience ideally in a Customer Success or sales role at an high growth SaaS software or technology vendor Exposure to networking or security software solutions a plus Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner) Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders Must be very well organized and able to work effectively in a nimble and fast-paced environment Effective problem solver, shows ownership and wants to see issues resolved Comfortable working within a geographically distributed team for a hypergrowth global organization

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Responsibilities

Act as a trusted advisor to ensure customer health, adoption, and expansion of Cato's cloud networking and security services. Orchestrate the post-sales motion, including conducting QBRs and managing renewals and upsells.