JOIN CENTORRINO TECHNOLOGIES: INNOVATE, GROW, AND THRIVE WITH US!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Customer Success Manager to join our Sales team in Coburg.
The Customer Success Manager (CSM) is responsible for ensuring the long-term satisfaction, growth, and retention of our clients by providing exceptional service, support, and guidance. This role is pivotal in building and maintaining strong client relationships, helping clients maximize the value of our products and services. The CSM works closely with internal teams to address client needs, resolve challenges, and ensure a seamless experience. By tracking client health, delivering tailored training, and supporting account growth, the CSM ensures our clients achieve their desired outcomes while fostering loyalty and promoting product adoption.

• Manage and support client portfolios by ensuring satisfaction, aligning services with goals, addressing concerns, and maintaining strong relationships through regular engagement.
• Partner with Customer Success Managers to drive account growth, retention, and satisfaction by identifying upsell opportunities, monitoring account health, and following up on risks.
• Understand client needs and goals through regular communication, and liaise with internal teams to deliver tailored solutions and accurately relay feedback.
• Support client onboarding, training, and product adoption through sessions, materials, and ongoing guidance to maximise usage and value.
• Monitor and report on client health, product usage, and overall outcomes, proactively identifying and addressing signs of disengagement.
• Collaborate with cross-functional teams to resolve service issues and share client insights that contribute to continuous improvement in products and services.
• Stay up-to-date with the latest trends in the industry and make recommendations to the sales and product development teams