Join the Cyber-DNS team at CIRA and play a key role in advancing Canada’s cybersecurity and DNS infrastructure! Our Cyber-DNS team is dedicated to protecting Canadians online by delivering cutting-edge solutions.
You’ll tackle projects that make a real difference—including empowering users with CIRA Cybersecurity Awareness Training, securing household and enterprise networks through CIRA Canadian Shield and DNS Firewall, or defending against DDoS attacks with Anycast DNS. This is your chance to be part of a team that’s shaping the future of digital security and DNS technology, making a meaningful difference in how Canadians and global citizens alike experience and trust the internet!

WHO WE ARE:

At CIRA, we’re driven by a passion to make a positive impact on Canada’s digital future. We’re not just asking, ‘What more can we do?’—we’re actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Region’s Top Employers for nine years is a testament to our vibrant culture. We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere. If you’re passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet!
CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged. Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization. No matter where you work from, you’ll always feel part of our vibrant team and our shared mission.
For any accommodations during the recruitment process, please contact us at peopleandculture@cira.ca

• Become a trusted advisor and the go-to partner for customers, building deep, strategic relationships that drive loyalty and long-term success.
• Craft tailored success strategies by understanding each client’s cybersecurity priorities, business goals, and technical environment.
• Lead smooth, confident onboarding experiences that set customers up for immediate wins and lasting value.
• Proactively guide customers through regular check-ins, QBRs, and reviews to showcase impact and uncover opportunities for growth.
• Resolve complex challenges quickly and transparently by partnering with internal teams and coordinating responses.
• Use adoption and engagement data to spark meaningful conversations, inspire new use cases, and drive measurable results.
• Deliver actionable insights that strengthen security postures, increase ROI, and position customers for future success.
• Spot and address churn risks early, implementing engagement plans that turn at-risk accounts into advocates.
• Keep communication clear, timely, and on point—ensuring customers feel heard, supported, and valued at every step.
• Secure renewals by making the value of CIRA’s solutions undeniable and building trust that lasts.
• Partner with Sales to uncover and activate upsell and cross-sell opportunities that deepen customer impact.