THE PERSON

Do people describe you as a friendly, solutions-driven professional who builds relationships effortlessly? Are you persuasive, tech-savvy, and passionate about helping businesses succeed? Do you understand the unique challenges that dealerships and franchise businesses face—and know how to support them with empathy, structure, and clear communication?
If so, we want to talk to you!

Our idealCUSTOMER SUCCESS MANAGERcandidate is:

• Dealership-savvy: You understand the dealership environment—whether automotive, powersports, or similar—and can speak their language.
• Problem-solving: You create solutions and know how to get around roadblocks.
• Confident: You proactively assess customer health and manage relationships with authority.
• Persuasive: You can sell value, not just features.
• Communicative: You’re collaborative and clear in conversations and follow-ups.
• Resilient: You maintain positivity and clarity, even under pressure.

Our culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in SMB businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to own relationships with a portfolio of dealership and franchise accounts and acquire deep product knowledge to problem solve and support the rollout of upgrades and enhancements. You’ll fit right in if you love technology, thrive on building relationships, take pride in happy customers, and gain fulfillment in helping others!

The job responsibilities of this Customer Success Manager include, but are not limited to:

• Proactively manage a book of managed dealership and franchise accounts
• Conduct strategic account reviews and maintain ongoing client communication
• Promote new features and manage adoption campaigns to increase ROI
• Guide customers through renewals, upgrades, and service changes
• Act as a liaison between customers and internal departments (Support, Product, Billing, Sales)
• Serve as a subject matter expert in how Clarity’s platform supports dealership and franchise operations
• Document all interactions in Salesforce for visibility and continuity

Required

• 3-5 years B2B customer service or customer success experience
• Experience working with dealerships
• Strong technical aptitude and ability to learn new platforms
• Possess a high degree of emotional intelligence, self-accountability, and organizational skills
• Exceptional ability to communicate and foster positive business relationships
• Experience working with cross-functional teamsand sharing your point of view using logic,data, and emotion

Preferred

• Telecom, VoIP, or SaaS industry experience
• Familiarity with dealership CRMs or franchise systems
• Knowledge of tools like Salesforce, Zoho Desk, and Microsoft Office
• Sales or consultative selling background
• Bachelor’s degree (or equivalent work experience)