McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

POSITION SUMMARY

The CVP Customer Success Manager will be responsible for driving customer success and satisfaction by managing and growing our strategic accounts. This role will support customers that utilize our Clear Value Plus product for clinical decision-making, ensuring they receive the maximum value from our solutions. Additionally, this role ensures that our solutions support clinical, operational, and business goals while delivering measurable value to providers and patients.
As a trusted advisor, the CSM builds strong client relationships, manages escalations, and leads proactive support efforts to exceed customer expectations. You’ll collaborate with a high-performing team to solve complex healthcare challenges and scale impactful technology.

Key to this role is a data-driven mindset—you’ll use actionable insights to:

• Monitor adoption trends and identify gaps in usage.
• Drive feature utilization and workflow optimization.
• Establish, track, communicate, and optimize KPIs to drive account success.
• Translate analytics into strategic recommendations that improve outcomes and fuel account growth.
• Provide training to customer Super Users

You’ll immerse yourself in customer workflows, uncover root challenges, and deliver scalable solutions that enhance the provider experience and support better patient care.
The ideal candidate is a relationship-focused with strong operational acumen, a passion for measurable outcomes, and the agility to thrive in a fast-paced, evolving environment.

QUALIFICATIONS

• 5+ years of proven experience in Account Manager/Customer Success with a focus on EMR systems.
• Strong strategic thinking and problem-solving skills.
• Demonstrated ability to drive complex cross-functional initiatives.
• In-depth knowledge of industry trends and Oncology EMR competitive landscape.
• Bachelor’s degree in Nursing, Health Informatics, Business, or related field.
• Familiarity with additional systems such as Clear Value Plus, iKnowMed, Practice Insights, and Ontada Health.

SKILLS & COMPETENCIES

• Exceptional communication and interpersonal skills.
• Ability to influence and align diverse stakeholders.
• Strong organizational and project management capabilities.
• Experienced in Change Management and conflict resolution.
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, Copilot).
• Travel less than 10%
  We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Key to this role is a data-driven mindset—you’ll use actionable insights to:

• Monitor adoption trends and identify gaps in usage.
• Drive feature utilization and workflow optimization.
• Establish, track, communicate, and optimize KPIs to drive account success.
• Translate analytics into strategic recommendations that improve outcomes and fuel account growth.
• Provide training to customer Super User