SKILLS/EXPERIENCE

• 2 years experience in a Customer Service, Account Executive, Account Manager or Renewals role, or similar.
• Experience liaising with customers over the phone & F2F, with excellent communication skills.
• Problem solving focused.
• Commercially astute to ensure you drive success with new Customers.
• Own Car, and a full driving license [Expenses paid in full].

• Established trusted relationships with the customers (i.e. schools and other educational facilities).
• Ensure customer issues are dealt with promptly, effectively and completely.
• Maintain a high level of customer satisfaction, ensuring renewals and continued business.
• Regularly meet customers face to face (1 day travel per week)
• Log calls, issues, renewal etc. with the company CRM.