Customer Success Manager

at  CluedIn

JOIN OUR JOURNEY IN TRANSFORMING DATA INTO INSIGHTS

At CluedIn, we’re redefining data management with an Azure-native, graph-based Modern Master Data Managment (MDM) platform that makes managing data faster, simpler, and more accessible than ever.

• OUR IMPACTCluedIn is trusted by industry leaders worldwide to drive transformation and unlock data’s full potential. As the first MDM solution integrated with Azure Open AI, we’re setting new standards in data innovation.
• OUR RECOGNITIONWith Five-Star Gartner Peer Insights Reviews and as Microsoft’s preferred partner in MDM, our solutions integrate seamlessly with Microsoft’s data services, empowering our clients with unmatched capabilities.
• OUR VISIONWe’re building a team of pioneers, innovators, and visionaries. Join our 50-strong, dynamic team and help us shape the future of data management.

SKILLS & QUALIFICATIONS:

• Proven success in project management, ideally in fast-paced, high-stakes environments.
• Strong communication and interpersonal skills, with a demonstrated ability to build and sustain client relationships.
• Commercial awareness with a solid understanding of financial management, budgeting, and contract terms.
• Problem-solving mindset with the ability to anticipate and resolve issues.
• Experience managing multiple projects simultaneously with a customer-first approach.
• Bachelor’s degree in Business, Management, or a related field; PMP certification is a plus.

• Lead with Purpose: Drive the full lifecycle of projects using agile methodologies, ensuring projects are delivered on time, within scope, and aligned with client expectations.
• Proactive Risk Management: Identify potential risks early, remove roadblocks, and communicate transparently to maintain project momentum.
• Customer Relationship Champion: Build and nurture strong client relationships, acting as the primary point of contact during project delivery and beyond. This role will specifically focus on our EMEA clients, ensuring a tailored approach to their needs.
• Monitor & Measure Success: Track and report project progress through key performance indicators (KPIs), delivering updates to internal and external stakeholders.
• Problem Solver: Resolve customer enquiries and influence the product roadmap through valuable client insights and feedback.
• Product Advocate: Act as a CluedIn expert, leading client training sessions to boost product adoption and utilisation.
• Upsell & Cross-Sell Strategist: Identify opportunities to enhance client value through upselling and cross-selling of our solutions.
• Deliver Value: Ensure every project deliverable is aligned with client goals and consistently exceeds expectations.
• Commercial Focus: Manage projects with a clear understanding of financials, ensuring profitability while delivering high value to clients.
• Drive Continuous Improvement: Champion best practices, improving processes, and methodologies to optimise project outcomes.
• Secure Long-Term Relationships & Renewals: Foster lasting relationships to ensure contract renewals and long-term client success, with a focus on EMEA-based clients.