Customer Success Manager - Commercial at 4M Analytics Ltd

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Communication, Relationship Building, Organization, Detail Orientation, Data-Driven, Adaptability, Collaboration, Curiosity, Motivation, Training, Product Adoption, Risk Mitigation, Customer Engagement, Feedback Capture

Industry

Software Development

Description

About Us 4M is the first Utility AI Mapping Platform built for infrastructure owners, planners, designers, and builders. Powered by proprietary AI and verified by geospatial experts, 4M compiles millions of fragmented public utility records and satellite imagery into one easy-to-use map, giving teams instant access to utility data they can trust and verify at every stage of planning, design, and pre-construction. Trusted by CDOT, TXDOT, GDOT, HDR, MasTec, and Kimley-Horn, 4M replaces manual research and scattered records with a single source of truth—helping teams identify risks earlier, reduce field time, and keep projects on time and on budget. The Opportunity We’re looking for a proactive and motivated Customer Success Manager to join our Commercial team. This is an exciting opportunity for someone early in their Customer Success career who is eager to build relationships, drive product adoption, and help customers realize measurable value from 4M. You’ll work closely with internal teams and your customers to ensure a smooth onboarding experience, ongoing engagement, and long-term success. Key Responsibilities: Build and maintain strong relationships with a portfolio of commercial customers, ensuring satisfaction and retention. Support onboarding and training activities to set customers up for success and drive early adoption. Monitor product usage and customer health to identify opportunities for engagement, growth, or risk mitigation. Partner with Account Managers to support renewal and expansion discussions. Collaborate cross-functionally with Product, Marketing, and Support to deliver an exceptional customer experience. Help capture customer feedback to inform product improvements and share success stories across the organization. Leverage CRM and BI tools to track key metrics, ensuring customers achieve measurable outcomes. Requirements 1–2 years of experience in Customer Success, Account Management, or a client-facing role (SaaS preferred). Strong communication and relationship-building skills, with the ability to engage diverse stakeholders. Highly organized and detail-oriented, able to manage multiple accounts and priorities. Curious, data-driven, and motivated to understand customer workflows and deliver business value. Adaptable and resourceful — thrives in a fast-paced, growing environment. Team-oriented, collaborative, and eager to learn. Preferred Qualifications: Experience with CRM or CS platforms (Salesforce, HubSpot, Gainsight, etc.). Familiarity with data visualization or BI tools. Exposure to the AEC, utilities, or infrastructure industries is a plus. **We offer a comprehensive benefits package that includes competitive compensation, generous health coverage (with partial support for family members), 401(k) matching, flexible time off, and extended parental leave, all designed to support your well-being and growth at every stage of your journey with 4M. Diverse Perspective We believe that innovation thrives when diverse perspectives come together to solve complex challenges. That’s why we actively seek individuals who bring a wide range of life experiences, educational backgrounds, cultural perspectives, and work experiences. We invite you to share how your unique perspective will contribute to our team and help us drive success.

Responsibilities

The Customer Success Manager will build and maintain strong relationships with commercial customers, ensuring their satisfaction and retention. They will support onboarding, monitor product usage, and collaborate with internal teams to enhance the customer experience.