Customer Success Manager at Conference Manager

Rudersdal Municipality, Capital Region of Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Relationship Building, Communication Skills, Danish Fluency, English Fluency, Customer Facing, Startup Environment, Tech Savvy, Platform Expertise, Service Minded, Client Needs Analysis, Feedback Implementation, Usage Monitoring, Sales Sparring, Advocacy, Event Management

Industry

Software Development

Description

About the role We're looking for a Danish speaking Customer Success Manager to join our growing team. You will be one of the heroes of Conference Manager whose finest job it is to help our customers succeed with planning their events, conferences and fairs in the most professional and service minded way possible. As an expert in our platform, you'll be the friendly go-to person they turn to whenever they need help, sparring, and tips & tricks. In other words, you will: Dive headfirst into the Danish market, building relationships and trust with our clients and becoming their go-to person for all things Conference Manager. Show our new clients the ins and outs, making sure they're up to speed and ready to rock their events with our platform. Keep your finger on the pulse of our clients' needs and feedback, feeding that info back to our team of developers to help make our platform even better. Keep an eye on our clients' usage and engagement, spotting opportunities to wow them with new features or services and spar on this with our sales team. Be a champion for our clients within the company, always advocating for their needs and ensuring they're getting the VIP treatment they deserve. The ideal candidate Our next colleague is a natural relationship builder who makes people feel valued and heard. You are fluent in Danish and English with killer communication skills. In addition, we imagine that you are: Experienced in a customer-facing role, preferably in a startup or scale-up environment where you've had the chance to wear many hats and make a big impact. Tech-savvy and motivated by becoming an expert in our system. A service minded and natural communicator with the ability to help customers navigate in systems in both Danish and English. Motivated to join a fast-paced commercial team and eager to participate in post-sale activities. A natural when it comes to juggling multiple tasks without breaking a sweat, all while keeping a smile on your face. A cultural champion and enjoy working on-site, sparring with your talented colleagues and contributing to a great work environment. Bonus points if you've got some experience in the event management world – but if not, don't worry; we'll bring you up to speed! Did we get your attention? Apply today! If you're ready to dive headfirst into the world of events and help us take Conference Manager to new heights, we want to hear from you! Interviews will be scheduled on an ongoing basis as we receive applications. We expect to do the first interviews in the beginning of the new year. About Conference Manager We're Conference Manager – a vibrant Danish SaaS startup that's all about revolutionizing the way events are managed. We're not just about making events easier to organize; we're about making them unforgettable experiences. With our innovative platform, we’re market leading in Denmark, and now, we're setting our sights on Germany. That's where you come in! You can also read more about Conference Manager on our website: https://conference-manager.eu/

Responsibilities

The role involves diving into the Danish market to build client trust, onboarding new customers on the platform, and acting as the primary expert contact for support and guidance. Responsibilities also include monitoring client engagement and relaying customer needs and feedback to the development team.