ABOUT THE ROLE:

We?re looking for a Customer Success Manager who thrives on building relationships, solving problems, and empowering others. In this role, you?ll act as the main point of contact for existing customers, ensuring they receive top-tier service and support. You?ll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations.
This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.

WHAT YOU’LL DO:

• Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction
• Conduct new customer onboarding, ensuring a smooth and positive setup process
• Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
• Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
• Document all customer and franchisee interactions in CRM or internal systems
• Address service-related inquiries and resolve any client issues with professionalism and urgency
• Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)