ABOUT CREATIFY.AI

Creatify.ai is an AI ad generator that enables advertisers to create high-performing video ads in seconds. It eliminates the need for lengthy production cycles or expensive video editing software. Instead, Creatify analyzes your product URL to extract key details, gather design assets, and generate engaging video ads tailored to your target audience.
Our all-in-one AI ad solution helps advertisers to create, analyze, optimize ads and achieve unparalleled ROI. In just one year, we’ve grown from 0 to over 1,000,000 brands and businesses. We are backed by top investors in the valley. We’re on a mission to reinvent the $1T advertising industry with AI.

QUALIFICATIONS

• Customer-First Mindset: Passion for delivering exceptional customer experiences and driving measurable success.
• Communication Skills: Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.
• Problem-Solving: Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.
• Analytical Aptitude: Comfortable analyzing usage data to derive insights and guide customer strategy.
• Experience: 8+ years in Customer Success, Account Management, or a related role in SaaS/Tech.
• Adaptability: Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

ABOUT THIS ROLE

We’re seeking a Customer Success Manager to join our dynamic team. In this role, you’ll be the trusted advisor for our customers, ensuring they maximize the value of Creatify.AI’s platform. You’ll work closely with Sales, Product, and Support teams to onboard, retain, and grow our customer base. If you’re a proactive problem-solver who thrives on building relationships and driving customer outcomes, this is the role for you.

RESPONSIBILITIES

• Customer Onboarding & Adoption: Guide new customers through seamless onboarding, ensuring they understand and leverage our platform effectively.
• Relationship Management: Build strong, long-term relationships with key stakeholders, acting as their advocate within Creatify.AI.
• Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.
• Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.
• Feedback Loop: Gather and relay customer insights to Product and Marketing teams to shape future improvements.
• Success Planning: Develop customized success plans to align our solutions with customer business objectives.
• Advocacy & Community: Encourage customer advocacy through case studies, testimonials, and referrals.