We’re looking for a proactive, customer-obsessed Customer Success Manager to join our team and take ownership of driving adoption, ensuring customers see value, and identifying expansion opportunities. This role will also include light operational responsibilities to help streamline processes and improve efficiency. It’s perfect for someone who thrives in a fast-paced environment, loves building relationships, and doesn’t mind rolling up their sleeves to get things done.

• Adoption & Value Realization: Proactively engage with customers post-trial to ensure they’re fully adopting the product and realizing its value. Identify and address any barriers to deeper usage.
• Expansion Opportunities: Partner with sales to identify upsell and cross-sell opportunities. Be the trusted advisor who helps customers see the full potential of our product.
• Operational Support: Handle light operational tasks, such as tracking customer health metrics, managing customer data, and refining internal processes to improve efficiency.
• Customer Advocacy: Be the voice of the customer within our company. Log feedback, escalate feature requests, and work closely with product and engineering to address gaps.
• Retention: Monitor customer health and proactively address risks to ensure high renewal rates. Work closely with sales on renewals for seamless execution.
• Customer Education: Develop and deliver resources like webinars, guides, and best practices to help customers maximize their success with the product.