Customer Success Manager (CSM) at Foresite MSP

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Cybersecurity, SaaS, MSSP, Security Services, Relationship Management, Analytical Mindset, Google Cloud Platform, Google SecOps

Industry

Computer and Network Security

Description

Foresite Cybersecurity is a global provider of managed security, cyber consulting, and compliance services. As a Google-first security partner, Foresite combines award-winning Managed Security Services (MSSP) with deep expertise in Google SecOps to deliver robust security outcomes, empowering businesses to navigate the cloud threat landscape with confidence. About the Role As a Client Success Manager at Foresite, you are the strategic bridge between our Mid-Market clients and our suite of managed services. You will lead the post-sales lifecycle, ensuring customers maximize their investment in Google SecOps and Foresite’s MSSP offerings. You are responsible for the "big picture" of the client relationship—driving high satisfaction, ensuring consistent renewals, and identifying opportunities to expand our security footprint within their organization. Key Responsibilities Orchestration & Collaboration: Act as the central hub for the client relationship, orchestrating communication between the client’s stakeholders and Foresite’s internal delivery teams to ensure service alignment. Account Health Management: Proactively monitor and manage client health metrics. You will conduct regular business reviews to ensure Foresite’s MSSP services are meeting KPIs and maintaining high satisfaction levels. Retention & Renewal Excellence: Own the renewal lifecycle for a portfolio of Mid-Market accounts. You will identify "at-risk" signs early and develop strategic mitigation plans to ensure long-term retention. Service Expansion (Upsell/Cross-sell): Deeply understand your clients' evolving security needs to identify opportunities where additional Foresite services or Google SecOps features can provide further value. Strategic Roadmapping: Translate client business goals into actionable security roadmaps, ensuring our MSSP delivery remains aligned with their long-term compliance and protection objectives. Voice of the Customer: Advocate for Mid-Market specific needs within Foresite, providing feedback to help refine our managed service offerings and customer experience. Qualifications Proven Track Record: 3+ years in customer success or account management, specifically managing a portfolio of Mid-Market clients within the cybersecurity or SaaS space. MSSP & Security Fluency: Solid understanding of managed security services, including the value proposition of SIEM and SOAR concepts. Relationship Management: Expert at building rapport with mid-level management and executive stakeholders (CISO/IT Director). Analytical Mindset: Ability to interpret account health data to drive proactive outreach and problem-solving. Tech Familiarity: Experience with Google Cloud Platform (GCP) or Google SecOps is a significant plus. Benefits Fully Remote: Work from anywhere with a team that values flexibility. Professional Growth: Free access to in-depth Google Cloud training and certifications to bolster your security expertise. Career Pathways: Clear progression into Senior CSM or Strategic Account Management roles.

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Responsibilities

The Customer Success Manager will act as the central hub for client relationships, ensuring service alignment and high satisfaction. They will also manage account health, oversee renewals, and identify opportunities for service expansion.