Customer Success Manager: CTE Division at Stukent

Idaho Falls, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Problem Solving, Customer Service, Retention, Growth, Onboarding, Training, Product Usage Monitoring, Renewal Conversations, Upselling, Quote Preparation, Cross-functional Collaboration, Product Expertise, Communication, Organization, Technical Fluency

Industry

education

Description

Description Department: Career Technical Education Location: Onsite in Idaho Falls, Idaho We’re on a mission to help educators help students help the world. At Stukent, everything starts with the teacher. In our CTE division, we serve K–12 educators who are shaping the next generation of leaders, entrepreneurs, and innovators. When teachers succeed with our products, students succeed — and that’s what drives us. We’re looking for a Customer Success Manager who thrives on building relationships, solving problems, and delivering world-class service. This role sits on the front line of the teacher experience and plays a critical part in retention, growth, and long-term impact. If you’re humble, hard-working, proactive, and energized by helping others succeed, this might be the perfect fit. What You'll Do Build strong, trusted relationships with K–12 teachers Lead engaging virtual onboarding and training sessions Proactively monitor product usage and identify opportunities for support Conduct renewal conversations and identify upsell opportunities Prepare and send renewal pricing quotes Respond promptly and professionally to teacher questions and challenges Collaborate cross-functionally to solve issues and improve the overall teacher experience Become a product expert in Stukent’s CTE solutions Conduct daily outreach with high responsiveness and consistent follow-through About Stukent We are a fast-growing Edtech company poised to transform the classroom. We build first-in-the-world Simternships™ and cutting-edge digital courseware that gives students the real-world skills they need to launch their careers. We're a partner to thousands of educators worldwide in both higher education and high school. If you're passionate about making a tangible impact on education, you've found the right place. Requirements What You Bring 2+ years of experience in sales, account management, or customer relationship management preferred Bachelor’s degree preferred Classroom experience is a bonus Exceptional written and verbal communication skills Strong organizational skills and attention to detail Comfort managing multiple communication channels at once (video, chat, email, CRM) Technical fluency and comfort learning new systems quickly A passion for delivering world-class service Who You Are Humble and team-oriented Self-motivated and disciplined Curious and constantly learning Persistent yet perceptive Compensation, Benefits, & Perks Stukent is committed to providing competitive compensation and a comprehensive benefits package that supports the well-being of our team members. Benefits Package: Health, Dental, and Vision Insurance 401(k) plan with company match Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays A strong commitment to professional development and career growth opportunities Emphasis on work-life balance and flexibility A positive, collaborative, and mission-driven team culture Equal Employment Opportunity (EEO) Statement Stukent, Inc. is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse and inclusive team is critical to our success and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Responsibilities

The Customer Success Manager will be responsible for building strong, trusted relationships with K-12 teachers, leading virtual onboarding and training, and proactively monitoring product usage to identify support opportunities. This role also involves conducting renewal conversations, preparing quotes, and collaborating cross-functionally to enhance the overall teacher experience.