Team Cymru is hiring a strategic and customer-focused Customer Success Manager to join our UK-based team. In this role, you will guide enterprise clients through their post-sales journey—ensuring successful onboarding, adoption, and long-term value realisation from our cyber threat intelligence solutions.
You don’t need to be a CTI practitioner, but you do need to understand how to align our data-driven solutions with real-world use cases and security outcomes.

REQUIREMENTS:

• 3+ years of experience in Customer Success, Technical Account Management, or similar post-sales roles in enterprise B2B SaaS.
• Experience supporting cybersecurity clients or working with technical teams (SOC, threat intel, engineering).
• Proven ability to drive adoption, retention, and customer growth.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Comfortable navigating ambiguity and solving complex problems.
• Familiarity with CS tools like Salesforce or Gainsight.
• Bachelor’s degree or equivalent experience. Exposure to cybersecurity frameworks or CTI certifications is a plus.

TEAM CYMRU OFFERS A RANGE OF GREAT BENEFITS AND PERKS FOR U.K. EMPLOYEES:

• We’re a remote-first organization, so you can work from wherever you’re comfortable.
• Enjoy 100% employer-funded Group Private Medical Insurance.
• Rest easy with life insurance, critical illness and income protection coverage.
• Plan for the future with Royal London that includes employer matching.
• Earn rewards and bonuses for your hard work.
• Take a well-deserved break with a generous 28 days of vacation plus holidays.
• Wind down at the end of the year with a company break.
• Access the Employee Assistance Program 24/7.
• Stay fit with a Fitness Membership Reimbursement.
• Keep connected with a Telephone/Office Service Fee.
• Invest in your professional growth with Career Development Training.
  This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

• Serve as the main post-sales relationship lead for a portfolio of enterprise clients.
• Define and manage customer success plans, time-to-value goals, and adoption strategies.
• Conduct regular business reviews, check-ins, and strategic planning sessions with customers.
• Identify usage gaps and work cross-functionally to resolve blockers and drive engagement.
• Collaborate with Sales, Product, and Support to deliver a consistent and high-impact customer experience.
• Track customer health and key metrics, and support expansion and upsell opportunities.
• Gather and relay customer feedback to inform product development and marketing initiatives.