Customer Success Manager - DACH at Deskbird

Berlin, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, B2B SaaS, Upselling, Cross-selling, Churn Prevention, Stakeholder Management, Contract Negotiation, German Language, English Language, Analytical Thinking, Project Management

Industry

Software Development

Description

Your mission As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passionate, high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development. This is a hybrid role based out of our Munich or Berlin hub. We are seeking a proactive Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you’ll take full ownership of key accounts, empower customers to become true product champions, and proactively work on expansion opportunities in your customer portfolio. In this role you will Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration. Identify and close growth and upsell opportunities within existing accounts. Own the commercial lifecycle of the account, including managing renewals, negotiating contracts, and hitting specific net-retention and expansion targets. This includes the proactive identification and closing growth and upsell opportunities within existing accounts. Map out customer organizations to identify key decision-makers and influencers, moving from single-threaded to multi-threaded relationships. Proactively monitor account health metrics to identify at-risk customers and implement 'save' strategies to prevent churn. Ensure customer success by helping them fully leverage the potential of deskbird’s solutions. Lead and manage customer projects, from planning through execution to ongoing support. Organise and facilitate customer meetings, project kickoffs, and training sessions. Serve as the key point of communication between internal departments and customers, contributing to product improvement. Customise and optimise customer systems to fit their specific needs. What you need to be successful 3+ years of experience in Customer Success within a B2B environment, ideally in SaaS. Proven ability to build trusted client relationships and deliver measurable business impact. Strong commercial mindset, with experience identifying and closing upsell and cross-sell opportunities. Skilled at managing and prioritising a large customer portfolio in a fast-paced environment. Customer-centric approach, with a reputation for empathy, proactivity, and excellent service delivery. Analytical and solution-oriented, with the ability to navigate challenges and drive positive outcomes. Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels. Native-level German and fluent English language skills. What’s in it for you? Unlimited annual leave: Plenty of time off to recharge. Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit). Team “Bursts”: Opportunities to collaborate with your team in person. Home office support: Financial contribution to set up a comfortable, productive home office. Learning & development: Annual budget for coaching, certifications, and conferences. Co-working allowance: Budget to work from co-working spaces when you want a change of scenery. About us At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a team of diverse talent from 22 nationalities, with vibrant hubs in Berlin, Munich, Barcelona, Paris, Pfäffikon, Bucharest, Belgrade, Sofia, and Skopje. If our mission and this role resonate with you, we encourage you to apply, even if you don't meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step - let’s uncover your potential and shape the future together. We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Responsibilities

Manage key accounts to drive customer success, growth, and retention through proactive relationship building and expansion opportunities. Oversee the commercial lifecycle, including renewals, contract negotiations, and the implementation of churn prevention strategies.