ABOUT QUADREAL PROPERTY GROUP

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
www.quadreal.com

QUALIFICATIONS

• 5–7+ years in Customer Success, Product Enablement, Business Relationship Management, or Data Consulting.
• Proficient in enterprise data tools: Microsoft Fabric, Microsoft Purview, Power BI, , Azure.
• Strong understanding of data governance principles (metadata, glossary, lineage, stewardship, ownership models, self-service enablement).
• Strong communication and facilitation skills—able to simplify complex topics for diverse audiences.
• Proven success delivering stakeholder onboarding, success plans, and engagement campaigns.
• Experience driving business value through adoption and usage insights.
• Experience with leading customer success for a data platform is considered strong asset.
• Familiarity with tools or processes to monitor adoption, success, and feedback (e.g., Gainsight, surveys, internal CS tooling).
• Domain experience in real estate, asset management, or finance is considered strong asset.

ROLE SUMMARY

The Customer Success Manager (CSM) is a key member of the Data Foundations team within the Enterprise Data & Analytics (ED&A) function. This is a strategic and outcomes-focused role responsible for ensuring business teams adopt, trust, and generate value from QuadReal’s Enterprise Data Platform (EDP), Microsoft Purview, and governed data products.
More than a liaison, the CSM is a navigator, value architect, and change agent, building clarity, trust, and alignment between business and technical teams. They guide stakeholders through their data journey by combining engagement strategy, onboarding, storytelling, and product feedback into a holistic success motion, always with a focus on delivering measurable results.

CORE RESPONSIBILITIES

• Champion adoption of governed data assets and Enterprise Data Platform across IT, Asset Management, Development, Finance, Risk, and Operations.
• Own EDP success metrics (e.g., MAU, TTV, sentiment score, certified dataset usage) to track and demonstrate platform impact.
• Tailor success plans based on stakeholder maturity—supporting both high-touch and scalable tech-touch models.
• Lead EDP onboarding and capability-building programs (playbooks, office hours, success clinics).
• Foster a proactive feedback loop: gathering analyzing, and routing insights into governance and platform roadmaps.
• Collaborate with Data Governance, Data Platform, Data Solutions, and Advanced Analytics & Data Science teams to drive alignment, reduce friction, and scale enablement
• Track customer health and adoption signals to proactively mitigate disengagement and surface success stories.
• Serve as the voice of the business, translating user needs into platform capabilities.Promote awareness through stakeholder updates, impact stories, and regular communications.

STRATEGIC IDENTITY OF THIS ROLE

The CSM is a:

• Navigator : Guides users through onboarding, growth, and maturity stages
• Value Architect: Connects features to real-world value through success planning
• Enabler : Builds toolkits, trainings, and frameworks that accelerate adoption
• Integrator: fills gaps, and aligns platform, governance, and business needs
• Storyteller : surfaces user wins, shares success stories, and creates feedback loops
• Trust Builder : Advocates for quality, access, and clarity across the data landscape

WHY THIS ROLE MATTERS

The success of our enterprise data platform is not purely technical—it’s cultural. The Customer Success Manager ensures that governed, high-quality data is understood, valued, and used, driving measurable outcomes, stronger governance, and a data-fluent organization.
Data is abundant. Value is earned.
This role ensures our data assets become decision assets.

LI-TV1

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact