POSITION OVERVIEW

We seek a strategic Customer Success Manager to drive client satisfaction, retention, and expansion across our healthcare client portfolio, including payers, health systems, and physician practices. This role requires proven relationship management success, and the ability to navigate complex stakeholder environments while ensuring maximum value realization from our AI healthcare platform. You’ll be responsible for maintaining long-term strategic partnerships and driving revenue growth through existing accounts.

EXPERIENCE

• 7+ years in customer success, account management, or client relationship roles in healthcare technology
• Proven track record managing enterprise accounts
• History of managing complex, multi-stakeholder relationships

CORE SKILLS

• Strong analytical and problem-solving abilities with data-driven approach to customer success
• Exceptional relationship building and communication skills across all organizational levels
• Ability to understand complex technical products and translate value to business stakeholders
• Experience with customer success platforms, CRM systems, and analytics tools
• Proven ability to identify expansion opportunities and execute growth strategies

PREFERRED QUALIFICATIONS

• Healthcare industry experience, particularly with payers, health systems, or physician practices
• Existing relationships with decision makers at major health plans and health systems
• Experience with telehealth, AI/ML healthcare solutions, or digital health platforms
• Background in healthcare consulting or clinical operations
• Knowledge of healthcare compliance requirements (HIPAA, SOC 2, etc.)
• Understanding of clinical workflows, payer operations, and provider economics
• Success in seed/Series A stage companies
• Healthcare industry certifications or clinical background