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Customer Success Manager at Dragos Inc
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

45000.0

Posted On

03 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Transportation & Logistics

Description
  • Serve as the primary post-sales point of contact for customers in the MEA region.
  • Drive successful onboarding, implementation, and adoption of Dragos solutions.
  • Partner with customers to define success criteria and help them achieve measurable outcomes.
  • Conduct regular business reviews to assess value realization and identify expansion opportunities.
  • Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
  • Manage renewals and support customer retention efforts.
  • Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
  • Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
  • Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
  • Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.


Responsibilities
  • Serve as the primary post-sales point of contact for customers in the MEA region.
  • Drive successful onboarding, implementation, and adoption of Dragos solutions.
  • Partner with customers to define success criteria and help them achieve measurable outcomes.
  • Conduct regular business reviews to assess value realization and identify expansion opportunities.
  • Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
  • Manage renewals and support customer retention efforts.
  • Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
  • Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
  • Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
  • Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.