Customer Success Manager at DTN LLC

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

74000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Customer Support, Technical Aptitude, Communication Skills, Organizational Skills, Problem Solving, Churn Mitigation, CRM Systems, Detail-Oriented, Process-Driven, Empathy, Customer Advocacy, Issue Resolution, Time Management, Adaptability

Industry

IT Services and IT Consulting

Description

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world. Job Description: We are looking for a highly responsive, technically savvy Customer Success Manager who thrives in a fast-paced, high-volume environment. This role is focused on managing a large book of transactional accounts through primarily tech-touch and reactive engagement, with an emphasis on retention, issue resolution, and customer responsiveness. CSM's in this role are organized, efficient, and customer-focused. They excel at managing inbound requests, resolving issues quickly, mitigating cancellation risk, and ensuring customers continue to receive value from DTN solutions. This role is ideal for someone who enjoys working at speed, juggling multiple priorities, and delivering consistent, high-quality support across a broad customer base. Successful candidates are analytical, adaptable, and comfortable working with customers at various stages of the lifecycle. They communicate clearly, follow defined processes, and collaborate closely with internal teams to resolve customer issues and protect revenue. What You Will Be Responsible For: Manage a high-volume portfolio of customers through primarily tech-touch and transactional engagement Serve as the primary point of contact for inbound customer requests, including questions, issues, and cancellation inquiries Respond quickly and professionally to customer inquiries via email, phone, chat, or ticketing systems Proactively monitor customer health signals (usage, engagement, renewals) to identify and mitigate churn risk at scale Reactively manage cancellation requests, following defined internal guidelines and escalation processes to retain revenue Execute standardized onboarding, adoption, and renewal motions at scale Reinforce product value through education, troubleshooting, and best-practice guidance Drive renewals and retention through timely follow-up, issue resolution, and customer advocacy Identify opportunities to reduce churn by addressing product confusion, adoption gaps, or service issues Maintain accurate account records, notes, and activity tracking in CRM and customer success platforms Collaborate with Sales, Support, Product, and Leadership teams to escalate issues and resolve customer challenges efficiently Communicate product updates, releases, and changes to customers as needed Follow defined playbooks and workflows to ensure consistent customer experiences Meet or exceed performance expectations related to response time, retention, and customer satisfaction What You Will Bring to the Position: 2+ years of experience in Customer Success, Account Management, Customer Support, or a related SaaS role Comfortable managing a large volume of accounts and daily customer interactions Strong written and verbal communication skills Ability to remain organized and effective in a fast-paced, queue-based environment Strong technical aptitude and ability to quickly learn new tools and platforms Experience working in a tech-touch or transactional customer model Experience mitigating churn, handling cancellation requests, or managing renewals is a plus Experience working with CRM systems, ticketing tools, and/or live chat platforms Highly responsive, detail-oriented, and process-driven Empathetic, customer-first mindset with a calm and professional demeanor Results-oriented, with a bias toward action and timely follow-through Must be willing to work permanent night shifts. What you can expect from DTN: Competitive Salary Generous PTO Flexible work arrangements Healthcare coverage extended to three dependents on day one of employment Retirement plan Unlimited access to 13k+ courses via learning platform to support employee career advancement Employee Assistance Program (EAP) DTN Philippines Inc. is proud to be certified as a Great Place to Work (2026), a testament to our global commitment to creating a positive workplace culture. Compensation: The targeted hiring base pay range for this position is between PHP 56,000 and PHP 74,000 monthly. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to prior work experience, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits. #LI-Hybrid #LI-DD1 About DTN: DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world. At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do. Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable. Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act. Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts. Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning. Recruitment Fraud Notice: DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process. If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at Careers@dtn.com to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam. DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities. DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights – empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

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Responsibilities

The Customer Success Manager will manage a high-volume portfolio of customers, serving as the primary point of contact for inquiries and issues. They will proactively monitor customer health signals and drive renewals and retention through effective communication and support.