Customer Success Manager: Dutch Speaking at RoomRaccoon

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Satisfaction, Retention, Adoption, Expansion, Product Led Business, Hospitality Experience, Account Management, Product Demos, Product Suite Understanding, Stakeholder Relationship Building, Customer Check-ins, Upselling, Churn Mitigation, Prioritization, Dutch Speaking, English Speaking

Industry

Software Development

Description

We're looking for a customer centric individual to join our scaling customer success team. We are specifically looking for a dutch speaking consultant as you will be responsible for the Benelux region. Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product led business and have hospitality [more specifically hotel] experience or account management experience. Tasks Your main duties and responsibilities will be - but not limited to: Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits. Develop a deep understanding of our product suite and competitor pricing and product offering. Proactively engage with Hoteliers to understand their business goals, challenges, and objectives. Serve as the primary point of contact, building strong and lasting relationships with key stakeholders. Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels. Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns. Provide training and educational resources to empower Hoteliers to make the most of our products. Identify potential upsell opportunities by understanding customers' evolving needs and business objectives. Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage. Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks. Requirements About you: Our perfect fit has/is: Language requirement: Dutch and English Qualification / Experience: At least 3 years of relevant work experience Hotel sales &/or SaaS background is advantegous Skills/Attributes: Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities Drive to revolutionise hoteliers worldwide Self-motivated & able to deliver under pressure Team-player Organised and great eye for detail Affection for both international business & tech Benefits Perks: Loyalty Programme (Equity) Role Specific: Commission | OTE for sales related roles Department incentive bonuses Training & Development: Formal training Annual hotel experience Employee Referral Campaign Friday Drinks & Lunches for in-house Raccoons Quarterly Office Massages About us: This is what you tell people at parties: I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world! “It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)

Responsibilities

The role involves managing client satisfaction, retention, adoption, and expansion for the Benelux region, primarily by reaching out to hoteliers, delivering product demos, and understanding their business goals. Key tasks include serving as the primary contact, monitoring satisfaction, identifying optimization opportunities, and collaborating with sales on expansion strategies.