ABOUT US

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.

OVERVIEW

We’re looking for a dynamic, customer-centric professional to drive success for our valued clients. As a Customer Success Manager, you will play a key role in ensuring customer satisfaction, retention, and growth while collaborating with cross-functional teams.

EXPANSION AND EDUCATION

• Identify customer needs and recommend solutions that drive value, leading to upsell and cross-sell opportunities.
• Become an expert on Eagle Eye Networks products and services. Educate customers on the use and benefits of our products.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

REQUIREMENTS

• Bachelor’s degree minimum (Business, Communications, or related field preferred);
• 4+ years of experience in a Customer Success or related role;
• Excellent communicator with strong presentation skills in Swedish and English, capable of building relationships at all levels;
• Confident, high energy, self-motivated and a true team player;
• Thrives in a dynamic, fast-paced environment with a proactive and problem-solving mindset;
• Excellent multitasking and project management skills;
• Comfortable with technology and eager to learn about cloud-based solutions and SaaS products;
• Well-organized, with a high attention to detail and ability to prioritize;