As a Customer Success Manager at Earnix, you will be the trusted advisor and advocate for our global customers, ensuring they derive maximum value from our solutions. You will be the primary point of contact for strategic accounts, driving engagement, retention, and growth. This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about building long-term relationships with enterprise clients in the financial services and fintech industries.

WHAT YOU’LL DO

Be the voice of the customer: Act as the lead point of contact for all matters related to your accounts. Represent Earnix at customer sites and ensure their needs are clearly communicated and addressed internally.
Drive retention and reduce churn: Take shared ownership of customer retention by proactively identifying risks and working cross-functionally to resolve issues before they escalate.
Manage customer lifecycle: Monitor customer health, resolve open issues (bugs, feature requests, license needs, regulatory changes), and ensure timely renewals, invoicing, and contractual updates.
Collaborate with Sales: Partner with the sales team to identify and support upsell opportunities while maintaining high levels of customer satisfaction and engagement.
Build strong relationships: Establish and nurture close relationships with key stakeholders at customer accounts. Conduct regular onsite and remote meetings to align on goals and progress.
Communicate effectively: Provide regular updates on customer initiatives to both internal and external stakeholders, ensuring transparency and alignment.
Requirements:

YOU’LL DO IT USING

5+ years of experience as a Customer Success Manager in a global organization, preferably in the software industry, managing enterprise-level accounts.
Industry expertise in financial services or fintech – this is a must-have to understand customer challenges and regulatory environments.
Technical proficiency with CRM platforms and customer engagement tools, along with a strong understanding of SaaS business models.
Business acumen to manage renewals, invoicing, and contractual changes, and to support upsell processes effectively.
Willingness to travel extensively to meet with global clients and strengthen relationships.