WHO WE ARE

At EdConnective, we believe the most powerful tool in any classroom is the educator. Our mission is to ensure every student thrives by supporting exceptional teacher and leader growth. When educators grow, students win—and our work accelerates that growth every day.
If that excites you, you’re in the right place. We welcome candidates from all backgrounds, experiences, and education levels.

WHY THIS ROLE MATTERS

As a Customer Success Manager at EdConnective, you’ll play a pivotal role in ensuring educators get the support they need to thrive—and that students benefit from stronger instruction. You won’t just manage accounts; you’ll be a strategic partner to K–12 leaders across the country, helping them unlock measurable success with our services.
This is a full-time remote position with occasional travel (up to 15%) to customer sites and industry events across the U.S.

WHAT YOU’LL LOVE TO DO:

• Build strong, trusted relationships with K–12 leaders rooted in value, clarity, and results
• Lead onboarding for new customers, ensuring a seamless, confident transition from sale to success
• Monitor customer engagement throughout implementation to ensure timely delivery of services and high-quality educator experiences
• Proactively identify, generate solutions for, and address customer concerns or roadblocks to ensure sustained satisfaction and revenue retention.
• Collaborate with internal teams (e.g., coaching, growth, operations) to customize recruitment and implementation to meet individual school / district contexts
• Analyze data and feedback from coaching engagements to assess program impact, sharing key insights and recommendations with customers to demonstrate value and drive renewal and expansion within accounts.
• Design and deliver regular communications and milestone meetings to highlight progress, emerging trends, and program impact.
• Represent EdConnective at customer meetings, conferences, and events (virtually and in-person), serving as an ambassador of our mission and services
• Maintain accurate and timely customer records, including meeting notes, action items, and usage data, using our CRM, Salesforce, and internal tracking systems
• Create EdConnective advocates by turning happy customers into power users and promoters