Customer Success Manager, Email Security, Melbourne at Check Point Software Technologies

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Security, DMARC, DKIM, SPF, Customer Onboarding, Incident Response, Upselling, Cross-selling, Technical Presentation, Customer Relationship Management, Messaging Security, Internet Security Principles

Industry

Computer and Network Security

Description

Company Description As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Job Description Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business Develop and nurture relationships with key customer decision makers Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal) Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate Qualifications Experience with email authentication protocols like DMARC, DKIM, SPF, and similar technologies to ensure email integrity Understanding of email security solutions (e.g., Secure Email Gateways, SIEM integrations, Threat Intelligence) Strong technical presentation and communication skills, both verbal and written Demonstrated industry experience interacting with customers Technical background in messaging and Internet security principles Ability to work independently in a high-velocity environment Energetic, hard working, positive attitude, team player, flexible yet organized and consistent It would be great if you also have: CISSP or other cyber security certification Degree in Computer Science, Electrical Engineering or equivalent Team player spirit! Believe in learning new things every day! Must be eligible to work in country of residence without sponsorship from an employer now or in the future. EOE M/F/Veterans/Disabled Referral Category: Standard Position CP Department: Harmony Email Security Office Location: Victoria, Australia Career site Category: Customer Success

Responsibilities

Manage the post-sale onboarding process for the Harmony Email Security platform and provide initial training to customers. Act as a customer advocate by managing incident responses, nurturing relationships with decision-makers, and identifying growth opportunities within accounts.