Customer Success Manager, EMEA at Quadient

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Renewals Management, Relationship Building, Cross-functional Collaboration, Analytical Skills, Problem Solving, Presentation Skills, Revenue Forecasting, Customer Retention, Strategic Partnering, English Fluency

Industry

Freight and Package Transportation

Description

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are looking for a customer-focused, commercially minded Customer Success Manager to play a key role in protecting and growing our recurring maintenance revenue while helping customers maximize the value of their solutions. In this role, you will build strong relationships with customers, proactively monitor account health and product usage, identify risks to renewals, and uncover opportunities to improve customer outcomes through upgrades, additional services, and best-practice recommendations. You will work cross-functionally with Sales, Finance, Professional Services, Customer Support, and Partner teams to deliver an exceptional customer experience and drive long-term customer success. What You'll Do Develop a deep understanding of assigned customer accounts, including deployed products, licensing, and renewal status. Proactively monitor customer adoption and usage to identify renewal risks, underutilization, and opportunities for improvement. Build trusted relationships with customers and position the business as a strategic partner. Partner closely with Finance to ensure accurate customer records, licensing information, and renewal forecasts. Identify opportunities for upgrades, additional services, and product enhancements that deliver greater value to customers. Escalate and manage renewal risks, working with internal stakeholders to develop and execute retention plans. Gather and share customer feedback with Product, Support, R&D, and leadership teams to help drive continuous improvement. Support customer satisfaction initiatives and identify opportunities to enhance the overall customer experience. Provide regular reporting on maintenance revenue performance, renewal risks, customer satisfaction trends, and action plans. Qualifications Proven experience in Customer Success, Account Management, Renewals, Sales, or a related customer-facing role within the software industry. Track record of achieving or exceeding revenue, retention, or renewal targets. Strong relationship-building skills with the ability to engage stakeholders at all levels. Experience working cross-functionally with Sales, Finance, Customer Support, and Professional Services teams. Excellent communication and presentation skills, with the ability to explain complex concepts in a clear and practical way. Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer risks. Fluent written and spoken English. Ideally 5+ years' experience in enterprise software, SaaS, or a related technology environment. Why Join Us? This is an opportunity to make a significant impact on customer retention, revenue growth, and customer satisfaction. You'll work with a collaborative team, partner with customers across a range of industries, and play a critical role in helping both our customers and our business succeed. If you're passionate about building customer relationships, driving retention, and delivering value, we'd love to hear from you. Apply today and help us create exceptional customer experiences. Additional Information Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. Compensation: PLN 0 - PLN 0 - yearly

Responsibilities

The role focuses on protecting and growing recurring maintenance revenue by managing customer relationships and monitoring account health. The manager will identify renewal risks and uncover opportunities for upgrades and additional services to maximize customer value.