Customer Success Manager
at Employment Hero
Sydney, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Jul, 2024 | Not Specified | 30 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and goals.
- Collaborate with clients to develop and execute tailored success plans, ensuring they achieve their desired outcomes and maximise product adoption and value of the Employment Hero offerings
- Provide proactive guidance and recommendations to clients on best practices, product features, and strategies to optimise their usage of our platform.
- Conduct regular check-ins and business reviews to assess client progress, address any challenges, and identify opportunities for expansion.
- Serve as a problem solver and advocate for clients, addressing any technical issues, concerns, or questions promptly and effectively.
- Collaborate with cross-functional teams, including Sales, Product, and other CX teams, to ensure a seamless customer experience and successful resolution of client needs
- Monitor and analyse client usage data and metrics to identify trends, proactively address potential issues, and provide data-driven insights to clients.
- Identify opportunities for upselling and cross-selling additional products or services that align with client needs and objectives.
- Champion customer feedback and insights internally, contributing to product enhancements and improvements based on client input.
- Stay up-to-date with industry trends and best practices in SaaS, customer success, and related fields to continually provide value to clients
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Customer success management or account management including some exposure to enablement training coaching and development roles
Proficient
1
Sydney NSW, Australia
