Customer Success Manager

at  Enghouse

WHO WE ARE:

At Enghouse Interactive’s Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.

As a high-energy, results-driven CSM/Account Manager, you will play a pivotal role in ensuring our customers’ success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include:

• Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growth.
• Sales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quotas.
• Customer Advocacy: Represent customers’ needs across product, engineering, sales, and marketing to deliver the best experiences.
• Renewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansion.
• Pipeline Management: Proactively update and maintain your pipeline using Salesforce.
• Client Relationship Management: Serve as the primary point of contact for assigned accounts.
• Project Management: Ensure efficient execution of internal initiatives to improve customer success.
• Engagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas.
• Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.