Customer Success Manager, Enterprise & Onboarding at GC AI

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Onboarding, Renewals, Strategic Advisor, Account Management, Implementation, B2B SaaS, Financial Modeling, Data Analysis, ROI Demonstration, Relationship Building, Product Advocacy, Platform Training, Presentation Skills, Active Listening, AI Technology

Industry

technology;Information and Internet

Description

ABOUT THE ROLE As a Customer Success Manager at GC AI, you aren't just a point of contact; you are a strategic advisor. You will be responsible for the two most critical phases of the customer lifecycle: Onboarding and Renewals. You will lead the charge in deploying GC AI across organizations of all sizes, from agile startups to massive global enterprises, while managing the commercial health of our largest accounts through data-driven renewal strategies. WHY THIS ROLE MATTERS Legal teams are often at capacity, and introducing AI requires a blend of high-touch relationship building and technical confidence. Your success ensures that GC AI becomes an indispensable part of their daily workflow. By mastering the art of the "handshake" during onboarding and the "partnership" during renewals, you directly fuel our 10x revenue growth and maintain our industry-leading retention rates. WHAT YOU'LL DO * Strategic Onboarding: Lead end-to-end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments alike. * Renewal Management: Own the commercial renewal process for enterprise accounts, using financial modeling to demonstrate ROI and secure long-term partnerships. * Relationship Architecture: Build deep, lasting relationships with General Counsels and Legal Ops leaders, becoming their trusted advocate within GC AI. * Product Advocacy: Act as a bridge between your customers and our product team, translating user feedback into actionable insights for our roadmap. * Platform Training: Deliver world-class presentations and live demos that make complex AI technology accessible and exciting for legal professionals. IMPACT YOU'LL HAVE * Accelerate Time-to-Value: Ensure new users are proficient and seeing results within days, not months. * Drive Net Retention: Maintain high renewal rates by proactively identifying risks and expansion opportunities within your book of business. * Scale the Culture: Embody our "customer obsession" principle, ensuring every legal team feels supported and heard. REQUIRED SKILLS & EXPERIENCE * Customer-Facing Excellence: 3+ years in a CSM, Account Management, or Implementation role, preferably in B2B SaaS. * Presentation Powerhouse: Ability to command a room (or a Zoom) and explain complex technical concepts with clarity and wit. * Financial Acumen: Comfortable with financial modeling and data analysis to build compelling business cases for renewals and expansions. * Facility with Technology: A natural curiosity for AI and the ability to troubleshoot and navigate technical platforms with ease. * Active Listening: The ability to hear what a customer isn't saying and address their core pain points effectively. THE MINDSET * The Relationship Builder: You don't just "manage accounts"; you build a community of champions. * Ownership-Driven: You take full responsibility for the health of your accounts and don't wait for direction to solve a problem. * Problem Solver: You thrive when the path isn't paved, finding creative ways to overcome adoption hurdles. * Startup DNA: You are energized by a fast-paced environment where your impact is immediate and visible. WHAT WE OFFER * Growth & Impact: Work directly with the founding team at a pivotal moment in our Series B journey. * Competitive Package: Competitive base salary, meaningful equity, and excellent benefits. * Career Development: A clear path for growth in an expanding company that values 1% improvement every day.

Responsibilities

The Customer Success Manager will strategically lead the end-to-end implementation and onboarding for new legal teams, while owning the commercial renewal process for enterprise accounts using data-driven strategies.