CONNECT WITH QUADIENT

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

ABOUT THE ROLE

As a Customer Success Manager (CSM) at Quadient, you will play a key post-sale role, ensuring customers experience the full value of our solutions. You will work closely with Sales and Professional Services to drive customer adoption, usage, and satisfaction. This position is critical in fostering strong, lasting client relationships and securing renewals and expansion opportunities.
You’ll proactively monitor product engagement, lead onboarding and training efforts, and serve as the go-to point of contact to resolve challenges and maximize product success.

KEY RESPONSIBILITIES

• Act as a trusted advisor to customers, ensuring smooth onboarding and product adoption.
• Monitor customer usage, analyze trends, and proactively identify opportunities for improvement.
• Collaborate with internal teams (Sales, PSO, Support) to drive resolution of customer issues.
• Develop and execute customer loyalty and satisfaction initiatives.
• Educate clients about product functionality and best practices.
• Lead customer engagement projects with minimal supervision.
• Apply advanced knowledge to solve moderately complex issues independently.
• (If people manager) Set team goals, guide performance, and support operational success.