Customer Success Manager - Enterprise West (Vancouver Hybrid) at Boomi

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

178000.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Retention Maximization, Growth Opportunity Identification, Post-Sales Account Management, Product Advocacy, Adoption Barriers Removal, Account Expansion, Subscription Sales Collaboration, Professional Services Scoping, Business Value Communication, Total Cost of Ownership Analysis, Statement of Work Definition, Systems Integrator Collaboration, Business Communication, Technical Communication, Problem Solving

Industry

Software Development

Description

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. How You'll Make An Impact The Customer Success Manager will drive customer success across your assigned portfolio by maximizing retention and identifying growth opportunities. You will manage the post-sales customer experience, partnering with Product, Services, and Support teams to ensure customers realize value. By understanding customer needs and advocating internally, you will help remove barriers to adoption while identifying opportunities to expand use of the product portfolio. This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday. What You'll Do Maximize retention and identify growth opportunities with your account portfolio Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support) Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams) Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program The Experience You Bring 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus Experience with Commercial IT organizations Ability to address topics such as business value and total cost of ownership, etc. Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences Bonus Points If You Have Experience with cloud and application integration and B2B integration Excellent business, analytical, problem solving and communication skills (written and verbal) Proven ability to meet and exceed retention targets Benefits Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit! Compensation and Benefits Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $142,000 - $178,000 annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. #LI-JL1 #LI-HYBRID Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Responsibilities

The Customer Success Manager will be responsible for maximizing retention and identifying growth opportunities within their assigned portfolio by managing the post-sales customer experience. This involves partnering with internal teams to ensure customers realize value, advocating for customer needs, and identifying expansion opportunities for the Boomi product portfolio.