Customer Success Manager at EquipmentShare

Kansas City, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, Communication, Problem Solving, Collaboration, Attention to Detail, Ownership, Cross-Functional Work, Customer Satisfaction, Technology Adoption, Risk Identification, Business Reviews, Upselling, Success Plans, ROI

Industry

Construction

Description

Build the Future with Us —EquipmentShare is Hiring a Customer Success Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Customer Success Manager to support our T3 Office in Kansas City, KS and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. As a Customer Success Manager, your job is to help customers succeed with T3, our fleet management platform. You’ll build strong relationships with your accounts, drive adoption, and work cross-functionally to ensure our customers see real, measurable results. Primary Responsibilities Serve as the primary point of contact for a book of T3 customers post-sale Work with customers to create success plans that drive adoption and ROI Track customer usage, health, and outcomes to identify risks and opportunities Lead proactive outreach, business reviews, and upsell conversations Partner with Sales, Support, and Product to resolve issues and advocate for the customer Contribute to CS processes, playbooks, and best practices as the team scale Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Are a strong communicator who thrives in a customer-facing role Have experience managing accounts in a SaaS or tech environment Can prioritize and segment your book of business for maximum impact Enjoy solving problems and collaborating cross-functionally Have a strong sense of ownership and attention to detail Education: High school diploma, required; college degree, preferred 2 years of experience in account management/success role where nurturing customers/customer satisfaction was a top priority Have worked in construction, telematics, or fleet management industries, preferred Are familiar with platforms like Sales, Hubspot, or similar CS tools, preferred Have experience launching new CS workflows, automations, or reporting frameworks, preferred Physical Requirements Must be able to sit for prolonged periods at a desk and work on a computer. Must be able to occasionally travel to tradeshows. Must be able to attend in person quarterly business meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities. #LI-Remote

Responsibilities

The Customer Success Manager serves as the primary point of contact for T3 customers post-sale, helping them create success plans and driving adoption of the fleet management platform. They will track customer usage and outcomes, lead outreach efforts, and collaborate with other teams to resolve issues.