Customer Success Manager at EROAD

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Stakeholder Management, Problem Solving, Product Adoption, Customer Retention, Data-Driven Insights, Churn Management, NPS Tracking, SaaS, Customer Operations, Service Management, Communication

Industry

IT Services and IT Consulting

Description

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow. We’re looking for a Customer Success Manager to partner closely with our customers and ensure they achieve real, measurable value from EROAD’s solutions. About the role You’ll manage a portfolio of customers, acting as their trusted advisor and voice of the customer within EROAD. Your focus will be on driving product adoption, customer satisfaction, retention, and growth through strong relationships and data-driven insights. In this role you will: • Build strong, long-term customer relationships, driving satisfaction, engagement and retention • Deliver customer business reviews and value insights • Drive adoption, engagement, and retention • Champion customer needs internally by partnering with Product, Engineering, and Sales • Identify churn risks and proactively manage renewals • Track customer success metrics, usage, and NPS What you’ll bring We're looking for a customer advocate who acts as a partner, ensuring service levels are delivered and opportunities to bed in innovative new products and upgrades are identified and promoted. To be successful in this role you will have: Experience in Customer Success, Customer Operations, or Service Management SaaS or technical product experience preferred Strong communication, stakeholder management, and problem-solving skills A Customer-obsessed mindset with a focus on outcomes and value Comfortable working in a fast-paced, growth environment Why You’ll Love Working at EROAD EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities. Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life. Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you. EROAD provide in-vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently – making our roads safer and more sustainable for everyone. Click here to learn more about working with us at EROAD

Responsibilities

Manage a portfolio of customers as a trusted advisor to drive product adoption, satisfaction, and retention. Partner internally with Product, Engineering, and Sales to champion customer needs and manage renewals.