ABOUT US

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore

JOB DESCRIPTION

We are seeking an experienced Customer Success Manager enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement domain, with a proven track record of driving customer satisfaction (CSAT), NPS, Retention and revenue growth.

• Customer Success Strategy: Develop and implement customer success strategies focused on improving NPS (Net Promoter Score), CSAT, and overall customer health to drive retention and growth.
• Client Relationship Management: Build strong, long-term relationships with key stakeholders, ensuring customer satisfaction, loyalty, and sustained revenue growth.
• Domain Expertise: Leverage deep knowledge of S2P/P2P and procurement processes to understand customer needs and deliver tailored solutions that enhance business value.
• Cross-Functional Collaboration: Partner with Sales, Product, Implementation, and Support teams to ensure seamless customer experiences and identify cross-sell and upsell opportunities.
• Customer Advocacy: Act as the voice of the customer, providing feedback to internal teams to influence product development and service improvements.
• Metrics & Reporting: Define and track key customer success metrics, including NPS, CSAT, churn rate, adoption rates, and revenue growth from cross-sell and upsell activities.
• Account Growth: Identify and execute strategies for cross-selling and upselling to expand account value, contributing directly to the company’s revenue goals