ABOUT THE ROLE

We’re looking for a passionate Customer Success Manager to join our growing team. Whether your experience is with SMBs or strategic accounts, you’ll manage a tailored portfolio of customers—helping them get real value from our platform.
You’ll thrive in this role if you enjoy building structured relationships, solving problems, and working with autonomy and clarity. Our approach is proactive, data-driven, and focused on delivering measurable customer impact.

WHAT YOU’LL DO

Manage a customer portfolio (size based on experience)
Use data insights to drive proactive customer engagement
Run strategic planning sessions and value reviews (e.g., QBRs)
Support customers in adopting the platform and achieving goals
Identify risks early and act to prevent churn
Create repeatable, scalable customer success strategies
Work closely with Sales, Product, and Support teams