Move beyond reactive support and become the strategic partner your clients deserve. At Execo, we’re looking for a true customer advocate to be the bridge between our innovative solutions and our clients’ business goals. If you’re driven by customer success, this is your chance to manage a premier global portfolio and become their most trusted advisor.

SUMMARY OF ROLE

As a Customer Success Manager, you’ll own the success of a dedicated portfolio of global clients. Acting as their primary strategic partner, your mission is to ensure they achieve their business outcomes with our solutions. You will manage the entire post-sale journey—from onboarding to strategic reviews—to build deep partnerships that drive long-term value.

YOUR IMPACT & WHAT YOU’LL DO

• Drive Client Success & Value: Lead the post-sale journey from onboarding to strategic business reviews, ensuring clients achieve their desired outcomes and see clear ROI.
• Act as a Strategic Advocate: Proactively monitor client health, mitigate churn risks, and identify expansion opportunities in partnership with Account Management.
• Be the Voice of the Customer: Channel client feedback to our Product and Delivery teams to directly influence our roadmap and improve the customer experience.