Customer Success Manager at Experian

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Relationship Management, CRM Proficiency, Salesforce, Microsoft PowerPoint, Microsoft Excel, Project Management, Marketing Strategy, Data Segmentation, Enterprise Technology Troubleshooting, Client Workshop Facilitation, Stakeholder Management, Digital Media Buying, Marketing Technology, Customer Retention, User Adoption

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Job description This is an exciting and fast-paced client facing opportunity within our growing Marketing Services business. Experian places clients and consumers at the heart of everything we do. We help them to make the most of their data and realise their ambitions by enabling quicker, smarter decisions using our technology, data, analytics and expertise. Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who're using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM's build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven. Qualifications What you'll need to bring to the party Authenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges Confidence to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and lead user adoption What you'll be doing Maintain a high level of customer satisfaction and retention. Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian. Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts. Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption. Promote and track sales teams supporting other data management clients. Develop a trusted advisor relationship with partners and exec sponsors Running client workshops & webinars where required More about you You'll need to have a keen interest in data, customer segmentation and its applications This role would suit someone with a min 2+ years of experience (or mixture of both) and University qualified Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel) Strong experience solving enterprise technology and data challenges Proven record of over-achievement and exceeding expectations Experience organizing and prioritizing your own tasks, project management Experience managing relationships with a range of customers Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy Record of over-achievement and exceeding expectations Subject Matter Expertise: Marketing Technology, Digital media buying landscape, Segmentation Benefits/Perks: Novated Leasing & Salary Packaging Great compensation package and bonus / commission plan Core benefits including Experian shares discount and wellness program Flexible work environment, hybrid model Flexible time off including volunteer time off, personal leaves and paid holidays 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time

Responsibilities

Maintain high customer satisfaction and retention by acting as a trusted advisor for Marketing Services clients. Drive the adoption of Experian solutions through strategic partnerships, workshops, and the design of operating rhythms.